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  • The largest Australian owned automatic operator manufacturer in Australia.
  • Specialists in designing and manufacturing automatic entry solutions
  • Personalised service and innovative high-tech entry solutions
  • We offer market leading warranties for peace of mind

LOG A SERVICE CALL
Before logging a service call try our RESET procedure

  • Press the up arrow or number 2 and hold down for 10 seconds. The keypad will say confirm reboot. Press the enter key to confirm. The door will recalibrate.
  • Press the reset button, accessed through a hole on the left hand side underneath the key pad using a pen or similar.
  • Switch the mains power off and then on after 30 seconds. Press the egress button if fitted when the door is in lock mode otherwise change the mode to auto before switching the power off.
  • If the problem persists please fill out the information below to log a service call out or help desk assistance to call you.

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For all After Hours Service Calls please call 1300 138 750 to log your request.

Our Standard Business Hours Monday to Friday 8AM to 4PM Australian Eastern Standard Time (AEST).

All calls outside these times and public holidays are considered as Afterhours Service Calls.

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  • Auto Ingress Pty Ltd: A.C.N 083 047 241 / A.B.N 53 083 047 241
  • Member of: AADIF (Australian Automatic Door Industry Forum) & GAAQ (Glass and Aluminium Association of Queensland)
  • ASOFIA: Australian Shop & Office Fitting Industry Association
  • Compliance to: AS5007-2007 BCA EMC-C-Tick NZS 4239/1993 AS/NZ 4251.1:1999; ISO 14001:2015 JAS-ANZ; ISO 45001:2018 JAS-ANZ; ISO 9001:2015 JAS-ANZ

BETTER PRICES  | BETTER SERVICE  |  BETTER RESULTS

Recognised National 24/7/365  Service - Australia Wide

W: autoingress.com.au  |  E: contact@autoingress.com.au